Privacy Policy
Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither legally or contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only insofar as no other information is provided in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Contact
Controller
Please feel free to contact us. The controller responsible for data processing is: Ermert & Uhlig GbR, Im Neuenhof 28, 57072 Siegen Germany, 01773269873, info@moonking.de
Customer-initiated contact by e-mail
If you initiate business contact with us by e-mail, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The purpose of data processing is to handle and respond to your contact request.
If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The purpose of the data processing is to establish contact.
If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
For the technical provision and administration of the withdrawal function on our online presence, we use a software solution from the third-party provider Händlerbund Legal GmbH, Kohlgartenstraße 11-13, 04315 Leipzig, as part of order processing. The plug-in allows you to submit your declaration of withdrawal directly via the withdrawal button if you have concluded a contract with us via our website. For this purpose, technically necessary cookies are used and the following information is collected: encrypted session ID.
Your data may be transmitted to third countries such as the USA. For the USA, an adequacy decision by the EU Commission exists, the Trans-Atlantic Data Privacy Framework (TADPF). If the providers are not certified under the TADPF, the data transfer to the USA is based on Standard Contractual Clauses as suitable safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
Your collected personal data is transmitted to the servers of the above-mentioned third-party provider when using the withdrawal function.
The use of cookies or comparable technologies is based on § 25(2) TDDDG. Further information on data protection can be found at: https://www.haendlerbund.de/de/datenschutzerklaerung
WhatsApp Business
If you initiate business contact with us via WhatsApp, we use the WhatsApp Business version provided by WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you reside outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The purpose of data processing is to handle and respond to your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name if provided, and other data to the extent provided by you. We use a mobile device for the service, the address book of which stores only the data of users who have contacted us via WhatsApp. No transfer of personal data to WhatsApp occurs without you having already consented to this vis-à-vis WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. For the USA, an adequacy decision by the EU Commission exists, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself under the TADPF and thus committed itself to complying with European data protection principles. If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in providing quick and easy contact and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your personal data to process your request. Your data will subsequently be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Further information on terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.
Customer Account Orders
Customer Account
When opening a customer account, we collect your personal data to the extent specified there. The purpose of the data processing is to improve your shopping experience and simplify order processing. Processing is based on Art. 6(1)(a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal. Your customer account will subsequently be deleted.
Reviews Advertising
Use of Judge.me
We use the "Judge.me" review system on our website provided by Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me").
Judge.me allows us to collect customer reviews and display them on our website to provide you with an insight into the quality of our services.
After placing an order, you may receive an invitation from us or Judge.me to submit a review, and you may then provide one. In this process, the following data, among others, may be processed by us or Judge.me: email address, name, phone number, address, information about your device (IP address, information about your web browser and the operating system used), information about the purchased product or the service used (order number, product details), the content of your review and the star rating you provided, your product photos or videos (if you have attached them to your product review). This data may also be used for the purpose of verifying your review.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. For the United Kingdom, there is an adequacy decision by the EU Commission.
Your data may be transferred to the USA. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Judge.me is not certified under the TADPF. This data transfer is based on special contracts approved for use in the United Kingdom that provide the same protection that personal data has in the United Kingdom.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR, provided you have expressly consented to the disclosure of your data and the receipt of the review request. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy.
Use of email address for sending newsletters
We use your email address for the purpose of sending information and offers via newsletter, provided you have expressly consented to this. Data processing is exclusively for the purpose of promotional contact. For this purpose, we process your email address and, if applicable, other data that you voluntarily provided during the newsletter registration.
Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can unsubscribe from the newsletter at any time by using the appropriate link in the newsletter or by notifying us. Your email address will subsequently be removed from the distribution list. Despite removal from the list, we may continue to store your email address in a "blacklist" to prevent you from receiving future newsletter emails from us. This storage is based on Art. 6 (1) lit. f GDPR due to our and your legitimate interest in preventing the renewed use of your email address for sending our newsletters. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
Use of email address for sending direct mail
We use your email address, which we received in connection with the sale of goods or services, for the electronic delivery of advertisements for our own goods or services similar to those you have already purchased from us, provided you have not objected to this use. Providing the email address is required for the conclusion of the contract. Failure to provide it means no contract can be concluded. Processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in direct marketing. You may object to this use of your email address at any time by notifying us. The contact details for exercising your right to object can be found in the legal notice (Impressum). You can also use the link provided for this purpose in the promotional email. There are no costs other than the transmission costs at the basic rates.
Passing on the email address to shipping companies for shipping status information
We pass on your email address to the transport company as part of the contract fulfillment, provided you have expressly consented to this during the ordering process. This transfer is for the purpose of informing you about the shipping status via email. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the lawfulness of processing based on consent before its withdrawal.
Use of an external inventory management system
We use an inventory management system as part of order processing for the fulfillment of the contract. For this purpose, your personal data collected during the order is transferred to
Billbee GmbH, Arolser Str. 10, 34477 Twistetal .
The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 (1) lit. b GDPR.
Payment service providers
Use of PayPal
We use the PayPal payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Use of PayPal Express
We use the PayPal Express payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the PayPal Express service. Integrating this payment service requires PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when the website is accessed. Cookies may also be used for this purpose. The cookies allow your browser to be recognized.
The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various payment methods in a customer-oriented manner. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
By selecting and using PayPal Express, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR. More information on data processing when using the PayPal Express payment service can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.
Use of PayPal Check-Out
We use the PayPal Check-Out payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
Cookies may be stored in this process, which allow your browser to be recognized. The resulting data processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various payment methods in a customer-oriented manner. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal
For individual payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical methods using credit agencies. For this purpose, PayPal transfers the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods, and which incorporate address data, among other things. Your protected interests are taken into account in accordance with legal provisions. Data processing serves the purpose of credit assessment for contract initiation. Processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in protection against payment default if PayPal makes an advance payment.
You have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR by notifying PayPal for reasons arising from your particular situation. Providing the data is required for the conclusion of the contract with the payment method you have chosen. Failure to provide it means that the contract cannot be concluded with the payment method of your choice.
Third-party providers
When paying via a third-party payment method, the data required for payment processing is transferred to PayPal. This processing is based on Art. 6 (1) lit. b GDPR. To carry out this payment method, the data may then be passed on by PayPal to the respective provider. This processing is based on Art. 6 (1) lit. b GDPR. Local third-party providers can be, for example:
Payment by invoice via PayPal
When paying via the "payment by invoice" method, the data required for payment processing is first transmitted to PayPal. To carry out this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to be able to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 (1) (b) GDPR. Ratepay may carry out a credit check based on mathematical-statistical procedures (probability or score values) using credit agencies, following the process described above. The data processing serves the purpose of a credit check for the initiation of a contract. The processing is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protection against payment default if Ratepay provides services in advance. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.
More detailed information on data processing when using PayPal can be found in the associated privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be clearly identified when the website is visited again.
Analytics Ad tracking Communication AI tools
Use of Google Analytics 4
We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide further services associated with website and internet usage to the website operator.
In this process, the following information, among others, can be collected: IP address, date and time of the page visit, click path, information about the browser you are using and the device you are using, pages visited, referrer URL (website via which you accessed our website), location data, purchase activities. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google has about you.
Your IP address is previously shortened by us on our own servers. Google therefore only receives pseudonymized data.
The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on consent until revocation.
We use the extended implementation of the Consent Mode (Advanced Consent Mode). Here, user data is transmitted to Google in the form of "pings" even if consent has not been granted. These pings can contain the following information, among others: IP address for deriving the IP country (the IP address is not logged), date and time of the page visit, URL of the pages visited, user agent, referrer URL (website via which our website was accessed), or information about triggering website events such as a conversion. Based on this information, Google models user data in order to be able to carry out comprehensive usage analysis despite the refusal of consent.
The information generated in this way about your use of this website is generally transferred to a Google server in the USA and stored there. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles. Both Google and US government authorities have access to your data.
Further information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites at https://policies.google.com/privacy?hl=de&gl=de and at https://business.safety.google/privacy/.
Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is a company affiliated with Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and provided in reports, analyses, and statistics. In this process, the following device information, among others, is collected and processed: information about the web browser, IP address, time zone, and some of the cookies installed on your device. When you navigate the website, information about visited web pages or products, the referrer URL (website via which you accessed our website), as well as information about how you interact with the website is also collected. For this purpose, technologies such as cookies as well as web beacons, tags, and pixels (electronic files used to record information about how you navigate the website) are used.
Your data may be transferred to and processed in third countries outside the EU, in particular to Canada and the USA. There is an adequacy decision by the EU Commission for Canada. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations that are comparable to those of the EU Commission's standard contractual clauses.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on consent until revocation.
You can find more detailed information on data protection at Shopify at https://www.shopify.com/de/legal/datenschutz, information on the data processing agreement at https://www.shopify.com/de/legal/dpa, as well as information on the cookies used at https://www.shopify.com/de/legal/cookies.
We use the TikTok Pixel of TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; “TikTok Ireland”) and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; “TikTok UK”) on our website. Both companies are joint controllers for the data processing (hereinafter “TikTok”).
The data processing serves the purpose of identifying and analyzing access to our website by our customers, as well as for better customer targeting through the placement of targeted advertisements and for evaluating the effectiveness of advertisements on TikTok. For this purpose, TikTok uses technologies such as cookies and pixels, which allow your browser to be recognized. In this context, information such as the following can be collected and transmitted to TikTok: date and time of the visit, information about the browser and device type you are using, screen resolution, IP address. TikTok may associate this information with your personal TikTok user account. Using the data collected in this way, usage profiles can be created using pseudonyms. However, personal identification of users is not possible as a result.
Your data may be transmitted to third countries, such as the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). TikTok is not certified under the TADPF. Data transmission to the USA and to third countries without an adequacy decision occurs, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection can be found at https://www.tiktok.com/legal/page/eea/privacy-policy/de and https://ads.tiktok.com/i18n/official/policy/controller-to-controller.
Plug-ins and other
Duration of storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory, particularly tax and commercial law retention periods, and then deleted after the expiry of these periods, unless you have consented to further processing and use.
Rights of the data subject
Provided that the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: right to information, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, pursuant to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) (f) GDPR, as well as to processing for the purpose of direct marketing.
Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
You can lodge a complaint with the supervisory authority responsible for us, among others, which you can reach at the following contact details:
State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia
PO Box 20 04 44
40102 Düsseldorf
Tel.: +49 211 384240
Fax: +49 211 38424999
E-Mail: poststelle@ldi.nrw.de
Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 (1) lit. f GDPR, you have the right to object to this processing at any time for reasons arising from your particular situation, with effect for the future.
Once an objection has been made, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.
If personal data is processed for the purposes of direct marketing, you may object to this processing at any time by notifying us. Once an objection has been made, we will terminate the processing of the data concerned for the purposes of direct marketing.
Unless otherwise stated below, the provision of your personal data is neither legally or contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only insofar as no other information is provided in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Server log files
You can visit our websites without providing any personal information.
Each time you access our website, usage data is transmitted to us or our web host/IT service provider by your internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, date and time of retrieval, the IP address, the amount of data transferred, and the requesting provider.
Processing is based on Article 6(1)(f) GDPR, arising from our overriding legitimate interest in ensuring the trouble-free operation of our website as well as improving our services.
Your data may be transmitted to and processed in third countries outside the EU, in particular to Canada and the USA. An adequacy decision by the EU Commission exists for Canada. For the USA, an adequacy decision by the EU Commission exists, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.Processing is based on Article 6(1)(f) GDPR, arising from our overriding legitimate interest in ensuring the trouble-free operation of our website as well as improving our services.
Contact
Controller
Please feel free to contact us. The controller responsible for data processing is: Ermert & Uhlig GbR, Im Neuenhof 28, 57072 Siegen Germany, 01773269873, info@moonking.de
Customer-initiated contact by e-mail
If you initiate business contact with us by e-mail, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The purpose of data processing is to handle and respond to your contact request.
If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The purpose of the data processing is to establish contact.
If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the withdrawal button
If you have concluded a contract via our online presence, we provide a withdrawal function (withdrawal button) through which you can submit your declaration of withdrawal directly.
When using the withdrawal function, we collect your personal data (name, e-mail address, information to identify the contract or part of the contract you wish to withdraw from, and the time (date and time) of sending the declaration of withdrawal) only to the extent provided by you. The purpose of the data processing is to provide you with the legally required option to withdraw from your contract as well as to properly process your withdrawal.
If the contact concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR. Otherwise, data processing is based on Art. 6(1)(c) GDPR, to fulfill a legal obligation to provide you with a withdrawal function on our online presence.
We only use your e-mail address to process your declaration of withdrawal. Your data will subsequently be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Disclosure to third parties (use of plugins)For the technical provision and administration of the withdrawal function on our online presence, we use a software solution from the third-party provider Händlerbund Legal GmbH, Kohlgartenstraße 11-13, 04315 Leipzig, as part of order processing. The plug-in allows you to submit your declaration of withdrawal directly via the withdrawal button if you have concluded a contract with us via our website. For this purpose, technically necessary cookies are used and the following information is collected: encrypted session ID.
Your data may be transmitted to third countries such as the USA. For the USA, an adequacy decision by the EU Commission exists, the Trans-Atlantic Data Privacy Framework (TADPF). If the providers are not certified under the TADPF, the data transfer to the USA is based on Standard Contractual Clauses as suitable safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
Your collected personal data is transmitted to the servers of the above-mentioned third-party provider when using the withdrawal function.
The processing of your personal data serves the purpose of fulfilling the legal requirements for the design of the withdrawal function in a legally compliant manner and is based on Art. 6(1)(c) GDPR. This data processing is also based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in being able to provide you with a user-friendly withdrawal option. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation..
WhatsApp Business
If you initiate business contact with us via WhatsApp, we use the WhatsApp Business version provided by WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you reside outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The purpose of data processing is to handle and respond to your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name if provided, and other data to the extent provided by you. We use a mobile device for the service, the address book of which stores only the data of users who have contacted us via WhatsApp. No transfer of personal data to WhatsApp occurs without you having already consented to this vis-à-vis WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. For the USA, an adequacy decision by the EU Commission exists, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself under the TADPF and thus committed itself to complying with European data protection principles. If the contact serves the purpose of pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6(1)(f) GDPR due to our overriding legitimate interest in providing quick and easy contact and responding to your request. In this case, you have the right to object at any time to the processing of personal data concerning you, which is based on Art. 6(1)(f) GDPR, for reasons arising from your particular situation.
We only use your personal data to process your request. Your data will subsequently be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Further information on terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.
Customer Account Orders
Customer Account
When opening a customer account, we collect your personal data to the extent specified there. The purpose of the data processing is to improve your shopping experience and simplify order processing. Processing is based on Art. 6(1)(a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal. Your customer account will subsequently be deleted.
Collection, processing and disclosure of personal data for orders
When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order as well as for handling your inquiries. Provision of the data is required for the conclusion of a contract. Failure to provide it means that no contract can be concluded. Processing is based on Art. 6(1)(b) GDPR and is necessary for the performance of a contract with you.
Your data is disclosed, for example, to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transmission is limited to a minimum.
Your data may be transferred to and processed in third countries outside the EU, in particular to Canada and the USA. For Canada, there is an adequacy decision by the EU Commission. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.Reviews Advertising
Use of Judge.me
We use the "Judge.me" review system on our website provided by Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me").
Judge.me allows us to collect customer reviews and display them on our website to provide you with an insight into the quality of our services.
After placing an order, you may receive an invitation from us or Judge.me to submit a review, and you may then provide one. In this process, the following data, among others, may be processed by us or Judge.me: email address, name, phone number, address, information about your device (IP address, information about your web browser and the operating system used), information about the purchased product or the service used (order number, product details), the content of your review and the star rating you provided, your product photos or videos (if you have attached them to your product review). This data may also be used for the purpose of verifying your review.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. For the United Kingdom, there is an adequacy decision by the EU Commission.
Your data may be transferred to the USA. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Judge.me is not certified under the TADPF. This data transfer is based on special contracts approved for use in the United Kingdom that provide the same protection that personal data has in the United Kingdom.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR, provided you have expressly consented to the disclosure of your data and the receipt of the review request. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy.
Use of email address for sending newsletters
We use your email address for the purpose of sending information and offers via newsletter, provided you have expressly consented to this. Data processing is exclusively for the purpose of promotional contact. For this purpose, we process your email address and, if applicable, other data that you voluntarily provided during the newsletter registration.
Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can unsubscribe from the newsletter at any time by using the appropriate link in the newsletter or by notifying us. Your email address will subsequently be removed from the distribution list. Despite removal from the list, we may continue to store your email address in a "blacklist" to prevent you from receiving future newsletter emails from us. This storage is based on Art. 6 (1) lit. f GDPR due to our and your legitimate interest in preventing the renewed use of your email address for sending our newsletters. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
Use of email address for sending direct mail
We use your email address, which we received in connection with the sale of goods or services, for the electronic delivery of advertisements for our own goods or services similar to those you have already purchased from us, provided you have not objected to this use. Providing the email address is required for the conclusion of the contract. Failure to provide it means no contract can be concluded. Processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in direct marketing. You may object to this use of your email address at any time by notifying us. The contact details for exercising your right to object can be found in the legal notice (Impressum). You can also use the link provided for this purpose in the promotional email. There are no costs other than the transmission costs at the basic rates.
Use of email address for availability notifications
We offer an item availability notification service on our website. If an item is temporarily unavailable, you have the option to enter your email address on the respective item page to be notified by us via email when it becomes available, provided you have consented to this. Upon availability of the goods, you will receive a one-time email notification regarding the availability of the respective item. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the availability notification at any time by notifying us. Your email address will subsequently be removed from the distribution list.
Shipping service providers Inventory management We offer an item availability notification service on our website. If an item is temporarily unavailable, you have the option to enter your email address on the respective item page to be notified by us via email when it becomes available, provided you have consented to this. Upon availability of the goods, you will receive a one-time email notification regarding the availability of the respective item. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the availability notification at any time by notifying us. Your email address will subsequently be removed from the distribution list.
Passing on the email address to shipping companies for shipping status information
We pass on your email address to the transport company as part of the contract fulfillment, provided you have expressly consented to this during the ordering process. This transfer is for the purpose of informing you about the shipping status via email. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the lawfulness of processing based on consent before its withdrawal.
Use of an external inventory management system
We use an inventory management system as part of order processing for the fulfillment of the contract. For this purpose, your personal data collected during the order is transferred to
Billbee GmbH, Arolser Str. 10, 34477 Twistetal .
The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 (1) lit. b GDPR.
Payment service providers
Use of PayPal
We use the PayPal payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Use of PayPal Plus
We use the PayPal Plus payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, or direct debit via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
For individual payment methods such as credit card via PayPal or direct debit via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical methods using credit agencies. For this purpose, PayPal transfers the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods, and which incorporate address data, among other things. Your protected interests are taken into account in accordance with legal provisions. Data processing serves the purpose of credit assessment for contract initiation. Processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in protection against payment default if PayPal makes an advance payment.
You have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR by notifying PayPal for reasons arising from your particular situation. Providing the data is required for the conclusion of the contract with the payment method you have chosen. Failure to provide it means that the contract cannot be concluded with the payment method of your choice.
We use the PayPal Express payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the PayPal Express service. Integrating this payment service requires PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when the website is accessed. Cookies may also be used for this purpose. The cookies allow your browser to be recognized.
The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various payment methods in a customer-oriented manner. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
By selecting and using PayPal Express, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR. More information on data processing when using the PayPal Express payment service can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.
Use of PayPal Check-Out
We use the PayPal Check-Out payment service on our website, provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of enabling us to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
Cookies may be stored in this process, which allow your browser to be recognized. The resulting data processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various payment methods in a customer-oriented manner. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal
For individual payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical methods using credit agencies. For this purpose, PayPal transfers the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods, and which incorporate address data, among other things. Your protected interests are taken into account in accordance with legal provisions. Data processing serves the purpose of credit assessment for contract initiation. Processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in protection against payment default if PayPal makes an advance payment.
You have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR by notifying PayPal for reasons arising from your particular situation. Providing the data is required for the conclusion of the contract with the payment method you have chosen. Failure to provide it means that the contract cannot be concluded with the payment method of your choice.
Third-party providers
When paying via a third-party payment method, the data required for payment processing is transferred to PayPal. This processing is based on Art. 6 (1) lit. b GDPR. To carry out this payment method, the data may then be passed on by PayPal to the respective provider. This processing is based on Art. 6 (1) lit. b GDPR. Local third-party providers can be, for example:
- Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Payment by invoice via PayPal
When paying via the "payment by invoice" method, the data required for payment processing is first transmitted to PayPal. To carry out this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to be able to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 (1) (b) GDPR. Ratepay may carry out a credit check based on mathematical-statistical procedures (probability or score values) using credit agencies, following the process described above. The data processing serves the purpose of a credit check for the initiation of a contract. The processing is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protection against payment default if Ratepay provides services in advance. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.
More detailed information on data processing when using PayPal can be found in the associated privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Use of the payment service provider Stripe
We use the payment service Stripe from Stripe Payments Europe Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland) on our website. Data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using Stripe, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 (1) (b) GDPR.
Stripe reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies. For this purpose, Stripe transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation, or termination of the contractual relationship. The credit report may contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with legal provisions. Data processing serves the purpose of a credit check for the initiation of a contract. The processing is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protection against payment default if Stripe provides services in advance.
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you based on Art. 6 (1) (f) GDPR by notifying Stripe. The provision of data is required for the conclusion of the contract using your chosen payment method. Failure to provide it means that the contract cannot be concluded using your chosen payment method.
All Stripe transactions are subject to the Stripe Privacy Policy. You can find this at https://stripe.com/de/privacy
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be clearly identified when the website is visited again.
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.
Under the following links, you can find information on how to manage (including deactivating) cookies in the most common browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Technically necessary cookies
Unless otherwise stated in the privacy policy, we only use these technically necessary cookies for the purpose of making our website more user-friendly, effective, and secure. Furthermore, cookies allow our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again after a page change.
The use of cookies or comparable technologies is based on Section 25 (2) of the TDDDG (German Telecommunications-Telemedia Data Protection Act). The processing of your personal data is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer.
You have the right to object at any time, for reasons arising from your particular situation, to this processing of personal data concerning you.
Analytics Ad tracking Communication AI tools
Use of Google Analytics 4
We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide further services associated with website and internet usage to the website operator.
In this process, the following information, among others, can be collected: IP address, date and time of the page visit, click path, information about the browser you are using and the device you are using, pages visited, referrer URL (website via which you accessed our website), location data, purchase activities. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google has about you.
Your IP address is previously shortened by us on our own servers. Google therefore only receives pseudonymized data.
The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on consent until revocation.
We use the extended implementation of the Consent Mode (Advanced Consent Mode). Here, user data is transmitted to Google in the form of "pings" even if consent has not been granted. These pings can contain the following information, among others: IP address for deriving the IP country (the IP address is not logged), date and time of the page visit, URL of the pages visited, user agent, referrer URL (website via which our website was accessed), or information about triggering website events such as a conversion. Based on this information, Google models user data in order to be able to carry out comprehensive usage analysis despite the refusal of consent.
The information generated in this way about your use of this website is generally transferred to a Google server in the USA and stored there. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles. Both Google and US government authorities have access to your data.
Further information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites at https://policies.google.com/privacy?hl=de&gl=de and at https://business.safety.google/privacy/.
Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is a company affiliated with Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and provided in reports, analyses, and statistics. In this process, the following device information, among others, is collected and processed: information about the web browser, IP address, time zone, and some of the cookies installed on your device. When you navigate the website, information about visited web pages or products, the referrer URL (website via which you accessed our website), as well as information about how you interact with the website is also collected. For this purpose, technologies such as cookies as well as web beacons, tags, and pixels (electronic files used to record information about how you navigate the website) are used.
Your data may be transferred to and processed in third countries outside the EU, in particular to Canada and the USA. There is an adequacy decision by the EU Commission for Canada. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations that are comparable to those of the EU Commission's standard contractual clauses.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on consent until revocation.
You can find more detailed information on data protection at Shopify at https://www.shopify.com/de/legal/datenschutz, information on the data processing agreement at https://www.shopify.com/de/legal/dpa, as well as information on the cookies used at https://www.shopify.com/de/legal/cookies.
Use of the Meta Pixel
We use the Meta Pixel from Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.
Meta and we are joint controllers for the collection of your data when integrating the service and the transmission of this data to Meta. This is based on an agreement between us and Meta on the joint processing of personal data, in which the respective responsibilities are determined. The agreement can be accessed at https://de-de.facebook.com/legal/terms/businesstools. Accordingly, we are primarily responsible for fulfilling the information obligations pursuant to Art. 13, 14 GDPR, for compliance with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration of the service, as well as for compliance with the obligations pursuant to Art. 33, 34 GDPR, insofar as a personal data breach affects our obligations under the joint processing agreement. Meta is responsible for enabling the rights of data subjects pursuant to Art. 15-20 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the security of the service, and for the obligations pursuant to Art. 33, 34 GDPR, insofar as a personal data breach affects Meta's obligations under the joint processing agreement.
The application serves the purpose of addressing website visitors in a targeted manner with interest-based advertising on the social networks Facebook and Instagram. To this end, the Meta remarketing tag has been implemented on the website. This tag establishes a direct connection to Meta servers when visiting the website. This informs the Meta server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. If you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.
The application also serves the purpose of creating conversion statistics. In this way, we learn the total number of users who clicked on one of our ads and were redirected to a page provided with a conversion tracking tag, as well as which actions were taken after the redirection to this website. However, we do not receive any information with which users can be personally identified.
Your data may be transferred to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself under the TADPF and has thus committed to complying with European data protection principles.
Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
You can deactivate the "Custom Audiences" remarketing function here. Further information on the collection and use of data by Meta, as well as your related rights and options for protecting your privacy, can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/.
You can deactivate the "Custom Audiences" remarketing function here. Further information on the collection and use of data by Meta, as well as your related rights and options for protecting your privacy, can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/.
Use of Google Ads Conversion Tracking
We use the "Google Ads" online advertising program on our website and, as part of this, conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have limited validity, contain no personal data, and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, both Google and we can recognize that you clicked on the ad and were redirected to this page. Every Google Ads customer receives a different cookie. Thus, there is no way that cookies can be tracked across the websites of Ads customers.
The information obtained with the help of the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page equipped with a conversion tracking tag. However, we do not receive information that can personally identify users. We use the advanced implementation of Consent Mode (Advanced Consent Mode). In this process, user data is transmitted to Google in the form of "pings" even if consent has not been given. These pings may contain, among other things, the following information: IP address for deriving the IP country (the IP address is not logged), date and time of the page view, URL of the pages visited, user agent, referrer URL (website through which our website was accessed), or information about the triggering of website events such as a conversion. Based on this information, Google models user data in order to perform comprehensive usage analysis despite the refusal of consent.
Your data may be transmitted to the servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
We use the "Google Ads" online advertising program on our website and, as part of this, conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have limited validity, contain no personal data, and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, both Google and we can recognize that you clicked on the ad and were redirected to this page. Every Google Ads customer receives a different cookie. Thus, there is no way that cookies can be tracked across the websites of Ads customers.
The information obtained with the help of the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page equipped with a conversion tracking tag. However, we do not receive information that can personally identify users. We use the advanced implementation of Consent Mode (Advanced Consent Mode). In this process, user data is transmitted to Google in the form of "pings" even if consent has not been given. These pings may contain, among other things, the following information: IP address for deriving the IP country (the IP address is not logged), date and time of the page view, URL of the pages visited, user agent, referrer URL (website through which our website was accessed), or information about the triggering of website events such as a conversion. Based on this information, Google models user data in order to perform comprehensive usage analysis despite the refusal of consent.
Your data may be transmitted to the servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information as well as Google's privacy policy can be found at: https://www.google.de/policies/privacy/ or https://business.safety.google/privacy/
Further information as well as Google's privacy policy can be found at: https://www.google.de/policies/privacy/ or https://business.safety.google/privacy/
Use of Google Inc.'s Remarketing or "Similar Audiences" function
We use the remarketing or "Similar Audiences" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application is used for the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to carry out the analysis of website usage, which forms the basis for the creation of interest-based advertisements. The cookies are used to record visits to the website as well as anonymized data about the use of the website. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
Your data may be transmitted to servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on Google Remarketing as well as the associated privacy policy can be found at: https://www.google.com/privacy/ads/ and https://business.safety.google/privacy/
Use of TikTok PixelWe use the remarketing or "Similar Audiences" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application is used for the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to carry out the analysis of website usage, which forms the basis for the creation of interest-based advertisements. The cookies are used to record visits to the website as well as anonymized data about the use of the website. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
Your data may be transmitted to servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on Google Remarketing as well as the associated privacy policy can be found at: https://www.google.com/privacy/ads/ and https://business.safety.google/privacy/
We use the TikTok Pixel of TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; “TikTok Ireland”) and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; “TikTok UK”) on our website. Both companies are joint controllers for the data processing (hereinafter “TikTok”).
The data processing serves the purpose of identifying and analyzing access to our website by our customers, as well as for better customer targeting through the placement of targeted advertisements and for evaluating the effectiveness of advertisements on TikTok. For this purpose, TikTok uses technologies such as cookies and pixels, which allow your browser to be recognized. In this context, information such as the following can be collected and transmitted to TikTok: date and time of the visit, information about the browser and device type you are using, screen resolution, IP address. TikTok may associate this information with your personal TikTok user account. Using the data collected in this way, usage profiles can be created using pseudonyms. However, personal identification of users is not possible as a result.
Your data may be transmitted to third countries, such as the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). TikTok is not certified under the TADPF. Data transmission to the USA and to third countries without an adequacy decision occurs, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection can be found at https://www.tiktok.com/legal/page/eea/privacy-policy/de and https://ads.tiktok.com/i18n/official/policy/controller-to-controller.
Use of the AI-powered chat system “ChatGPT”
We use the “ChatGPT” chat system provided by OpenAI Ireland Limited, located at 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland (“OpenAI”), on our website. ChatGPT is an automated system based on artificial intelligence. The systems used are based on Large Language Models (LLMs) that have been trained using machine learning methods. An overview of how it works:
• Text inputs are converted into numerical representations (“token vectors”),
• the model calculates the most probable next tokens based on probabilistic methods (transformer architecture, deep learning),
• the response is generated step-by-step from these probabilities.
It is therefore stochastic text generation, not “human thinking.” Content may be incorrect or incomplete. We do not perform human oversight in real time.
In accordance with Art. 52 of the AI Act, we inform you that you are interacting with an AI system. The responses generated by ChatGPT may contain errors or be incomplete. Please check the content critically and do not rely solely on chatbot output for legally binding matters.
The system serves the purpose of automated communication and simplifies and speeds up the answering of customer inquiries, particularly regarding order status, product features, and shipment tracking. We ask that you do not enter any personal, corporate, or confidential data into the chatbot. However, your inputs into OpenAI are not used to train the OpenAI models.
In this process, your IP address, date and time of the page view, click path, information about the browser and device used, pages visited, referrer URL (website through which you accessed our website), location data, as well as your chat input and the responses generated by the chatbot are collected and processed. These are stored in order to be able to provide information subsequently in the event of inquiries or information requested by you. Your authentication explicitly occurs only with an existing order number and the matching postal code.
Cookies are used for this purpose. Cookies enable the recognition of the internet browser. Your data may be transmitted to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). OpenAI is not certified under the TADPF. Data transmission occurs, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of data by OpenAI, as well as your related rights and options for protecting your privacy, can be found in OpenAI's privacy policy at https://openai.com/policies/privacy-policy/
Use of “Shopify Network Intelligence”
We use the security and analysis function “Shopify Network Intelligence” provided by Shopify Inc., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland, in our online shop. Shopify Network Intelligence is an automated system based on artificial intelligence. This system serves for network security, fraud detection, and optimization of shop performance.
For this purpose, Shopify Network Intelligence monitors network access and user behavior in order to detect and fend off fraudulent activities (e.g., credit card abuse, bot attacks) at an early stage. Additionally, data is used for technical stability and performance analysis.
In accordance with Art. 52 of the AI Act, we inform you that you are interacting with an AI system. The responses generated by Shopify Network Intelligence may contain errors or be incomplete. Please check the content critically and do not rely solely on chatbot output for legally binding matters.
Shopify Network Intelligence serves us to ensure IT security and fraud prevention, the availability of the online shop, and the analysis and optimization of shop performance.
Cookies are used for this purpose. Cookies enable the recognition of the internet browser. Your data may be transmitted to Canada. An adequacy decision by the EU Commission exists for Canada, which covers data processing by companies subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). Shopify, headquartered in Canada, is subject to PIPEDA and is committed to complying with the data protection principles under PIPEDA.
The use of cookies or comparable technologies occurs with your consent on the basis of Section 25 (1) sentence 1 of the TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data is processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data processing can be found in Shopify's privacy policy at https://www.shopify.com/de/legal/datenschutz
Plug-ins and other
Use of Google Tag Manager
We use the Google Tag Manager provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags that are used to implement tracking and analysis tools in particular. Data processing serves the purpose of designing and optimizing our website to meet needs.
The Google Tag Manager itself does not store any cookies, nor is any personal data processed through it. However, it enables the triggering of further tags, which may collect and process personal data.
Further information on terms of use and data protection can be found here.
Data Subject Rights and Storage DurationWe use the Google Tag Manager provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags that are used to implement tracking and analysis tools in particular. Data processing serves the purpose of designing and optimizing our website to meet needs.
The Google Tag Manager itself does not store any cookies, nor is any personal data processed through it. However, it enables the triggering of further tags, which may collect and process personal data.
Further information on terms of use and data protection can be found here.
Duration of storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory, particularly tax and commercial law retention periods, and then deleted after the expiry of these periods, unless you have consented to further processing and use.
Rights of the data subject
Provided that the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: right to information, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, pursuant to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) (f) GDPR, as well as to processing for the purpose of direct marketing.
Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
You can lodge a complaint with the supervisory authority responsible for us, among others, which you can reach at the following contact details:
State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia
PO Box 20 04 44
40102 Düsseldorf
Tel.: +49 211 384240
Fax: +49 211 38424999
E-Mail: poststelle@ldi.nrw.de
Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 (1) lit. f GDPR, you have the right to object to this processing at any time for reasons arising from your particular situation, with effect for the future.
Once an objection has been made, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.
If personal data is processed for the purposes of direct marketing, you may object to this processing at any time by notifying us. Once an objection has been made, we will terminate the processing of the data concerned for the purposes of direct marketing.